Refund policy

Refund Policy

30-Day Easy Returns

You have 30 days from the date of delivery to request a return.

Eligible items

  • Unopened and unused, in the original packaging and seal.
  • All parts, adapters and accessories included.

Items we cannot accept

  • Opened or used liquids, sprays, pastes, waxes and other cleaning or restoration products (for hygiene and safety reasons), unless they arrived damaged or defective.
  • Floor protectors and accessories that have been fitted or used.
  • Items returned more than 30 days after delivery.
  • Items sent back without requesting a return first.
  • Gift cards.

How to start a return

Email contact@shopstowforge.com with your order number and the reason for the return. We reply within 1 business day with the return address and instructions. Please do not send items back before you receive these instructions.

Return shipping costs

  • Damaged, defective or wrong item: we cover it.
  • Change of mind or ordering error: return shipping is paid by the customer. Original shipping charges (such as Express Shipping) are not refundable.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective, leaking or not what you ordered, email us within 7 days of delivery with a photo of the item and the packaging. We will send a free replacement or a full refund, your choice, and in most cases you will not need to ship anything back.

Product not working as expected

Results can vary with the surface and condition of the item being restored. If you followed the instructions and are not happy with the result, email us within 30 days of delivery with photos. We will help you get the best result and, if it still does not work for you, we will make it right.

Refunds

Once your return is received and inspected, we email you the outcome. If approved, the refund goes back to your original payment method within 4 to 15 business days. If more than 15 business days have passed since approval, email us.

Cancellations

You can cancel for a full refund any time before your order ships. Once a tracking number has been issued, the order is treated as a return.

Exchanges

The fastest way to exchange is to return the item you have and place a new order once the return is approved.

Contact

Stowforge, 34 Padanaram Rd, Danbury, CT 06811, United States. Email contact@shopstowforge.com.