FAQ

Before you buy

Will this hold what I want to hang on it?

That's the most common question we get, and the answer is on every product page under "Questions people ask before buying." If yours isn't there, email us with what you're hanging and we'll tell you straight — including when the answer is no.

Do I have to drill into studs?

For anything carrying real weight, yes. Drywall holds paint, not load. Every product page says which install its hardware is designed for. If you can't drill — you're renting, or it's a block wall — email us and we'll point you to the pieces that work for you.

How do I find a stud?

Three ways: an electronic stud finder (~$20, the one to own), knocking along the wall until the hollow sound turns solid, or measuring from the corner — studs in most US homes sit 16 inches apart. We wrote the full method in the Garage Guide.

Is this the same product I've seen elsewhere?

We source from established manufacturers rather than making our own tooling, and we say so. What we add is choosing the versions that hold up, writing pages that tell you the limits, and answering the email when something goes wrong.

Ordering & shipping

Is shipping really free?

Yes, on every order within the US. No minimum.

How long does delivery take?

1–3 business days to process, then 7–15 business days to arrive. Details on the Shipping & Returns page.

Why does it take longer than a big marketplace?

We ship directly from our manufacturers instead of paying for US warehousing. That's the reason a wall rail costs $40 instead of $120. If you need something tomorrow, a big-box store is the honest answer.

Where's my tracking number?

Emailed when the order ships. See Track Your Order.

Do you ship outside the US?

Not yet.

Returns & problems

What's the return window?

30 days from delivery, in resellable condition with the hardware.

It arrived damaged. What now?

Photograph the box and the item, email us within 7 days, and we replace it or refund it. You don't ship anything back.

I installed it and it's not right.

Once it's drilled into, we can't resell it, so we can't take it back. Email us anyway — if it's failing at something the product page promised, we'll make it right.

Can I cancel my order?

Any time before it ships, for a full refund.

Getting hold of us

contact@shopstowforge.com — answered by a person, usually within one business day, Monday to Friday.