FAQ
Before you buy
Will this work on my item?
Every product page explains which surfaces and materials it is made for. If you are not sure, email us a photo of what you want to restore and we will tell you honestly, including when the answer is no.
Do I need special tools or experience?
No. Our products are chosen to be simple: spray, wipe, slip on or rub in. Every product page has clear step-by-step instructions.
Is it safe to use?
Follow the instructions on the product page and the label. For sprays and pastes, test on a small hidden area first, use in a ventilated space and wear gloves.
How fast will I see results?
Most products show results in minutes. Older or heavier damage (deep rust, faded plastic, worn wood) may need a second application.
Is this the same product I have seen elsewhere?
We source from established manufacturers rather than making our own, and we say so. What we add is choosing the versions that work, writing pages that explain the limits, and answering your email when something goes wrong.
Ordering and shipping
Is shipping really free?
Yes. Free Shipping on every order to every country we ship to, with no minimum. Express Shipping is available for $14.90.
Which countries do you ship to?
United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Denmark, Finland, Iceland, Norway and Sweden.
Can I pay in my own currency?
Yes. Prices switch to your local currency automatically based on your location.
How long does delivery take?
5 to 12 business days from order to delivery, for every country we ship to. Details on the Shipping & Returns page.
Why does it take longer than a big marketplace?
We ship directly from our manufacturers instead of paying for warehousing. That is how we keep prices low.
Where is my tracking number?
It is emailed when your order ships. See Track Your Order.
Returns and problems
What is the return window?
30 days from delivery for unopened, unused items in the original packaging.
How long does a refund take?
Approved refunds go back to your original payment method within 4 to 15 business days.
It arrived damaged or leaking. What now?
Take a photo, email us within 7 days, and we replace it or refund it. You do not ship anything back.
I used it and I am not happy with the result.
Email us within 30 days with photos. We will help you get the best result, and if it still does not work for you, we will make it right.
Can I cancel my order?
Any time before it ships, for a full refund.
Getting hold of us
contact@shopstowforge.com. A real person answers, usually within 1 business day, Monday to Friday.