Shipping & Returns
Shipping
Free shipping on every order
All orders ship free within the United States. No minimum, no code needed.
Processing time
Orders are processed within 1–3 business days. You'll get a confirmation email as soon as the order is placed, and a second email with tracking as soon as it ships.
Delivery time
Standard delivery is 7–15 business days after processing. We work directly with our manufacturers instead of holding US warehouse inventory — that's what keeps the prices where they are, and it's why delivery takes longer than a same-day marketplace. We'd rather tell you that up front than surprise you after checkout.
Delivery windows can stretch during peak periods (late November through December) and during customs backlogs outside our control.
Tracking
Every order ships with tracking. If you haven't received a tracking number within 5 business days of ordering, email us and we'll find it.
Where we ship
Currently the United States only, including Alaska and Hawaii. We don't ship to PO boxes for larger items.
Returns
30-day returns
If the product isn't right, you have 30 days from delivery to start a return. Items need to be in resellable condition with the original packaging and all hardware.
How to start a return
- Email contact@shopstowforge.com with your order number and what's wrong.
- We reply within 1 business day with return instructions.
- Ship it back, and we refund the original payment method within 5 business days of receiving it.
Who pays return shipping
- We do if the item arrived damaged, defective, or isn't what you ordered. Send us a photo and we'll cover it.
- You do for a change of mind or an ordering mistake.
Damaged on arrival
Photograph the box and the item before doing anything else and email us within 7 days of delivery. We'll replace it or refund it — your choice — and you won't ship anything back.
Cancellations
You can cancel for a full refund any time before the order ships. Once it has tracking, treat it as a return.
What we can't take back
- Items that have been installed and drilled into
- Items returned without their mounting hardware
- Anything past 30 days from delivery
Still have a question?
Email contact@shopstowforge.com. A person answers, usually within one business day.